Archive for the ‘CompUSA’ Category

Doing Business Right (and the Sad Fate of my Old Laptop)

Tuesday, August 7th, 2007

Just a quick shoutout to Data Vision, the computer “superstore” on 5th ave at 39th in NYC. I went in last week to buy an external enclosure for a notebook hard drive (yup–I yanked the drive out of the dead Sony from my previous misadventures, and it’s now the backup drive for my MacBook Pro!). I didn’t have time to shop around, and didn’t want to mail order, so I took it on faith that their prices are usually pretty on par with anywhere else, and paid $39.99.

You Won\'t Believe It….

Sunday, July 8th, 2007

You know how we all thought the CompUSA saga was done, my old laptop was fixed, they gave me a store credit to make up for the hassle, and all that? Well, as it turns out, the laptop isn’t fixed.

As you may remember, I bought a new MacBook Pro to replace that laptop mid-saga, so that laptop came home when they told me it was fixed, got turned on for a day to test it, and put in the closet. Well, today I had a need for it, so I turned it on. Wouldn’t you know, the second it powered up and started displaying the Windows logo, there was the same old video problem again. Seems when I told them it was the system board (since, y’know, the same problem was happening that led them to replace the system board a year prior) and they replaced the LCD instead, they were wrong.

Phew!

Wednesday, May 16th, 2007

Okay gang, the long absence is almost over. Finished up a show I was doing double duty as sound designer and engineer on for Columbia University (a production of LaChiusa’s amazingly complex The Wild Party), only to spend a couple weeks slammed with OT at the shop, and then into a last minute design/mixing gig for a teen theatre academy, with a 14-hour corporate party thrown in in-between!

CompUSA, The Final(?) Update

Wednesday, May 2nd, 2007

On April 11, nearly a month after Sean told me he was waiting to hear from corporate with further instructions, I got a call from Pat, the new tech services manager at the store, asking if I was going to pick up my computer that had been sitting there for 3.5 weeks.

Short CompUSA Update

Thursday, March 15th, 2007

For once, a truly brief CompUSA update. I finally spoke to Kevin Hain, the escalations supervisor, last Tuesday and arranged to bring my laptop back to the store (again!) for them to test. Because of work commitments, I didn’t make it there until Saturday, and I got a call from one of the technicians yesterday.

A Small Step in the Right Direction

Friday, March 2nd, 2007

First, a HUGE thank you to everybody whose written to share your anger with the folks at CompUSA at how they’ve been handling–or not–my case. Your support not only means a lot to me, but, although perhaps the timing is coincidence, it seems to have gotten things moving.

Last night, among a number of other similar e-mails, I got a cc from one of you on an e-mail informing CompUSA that they’d be losing $10,000 or so a year of his organization’s business. Early this morning, I got an e-mail through this site from Kevin, the aforementioned Escalations Supervisor for CompUSA Executive Care (who had previously been introduced to me as “Chief of Escalations”).

Seriously, It\'s Beyond Belief…

Tuesday, February 27th, 2007

(First, before the quick CompUSA update, I want to let y’all know that I haven’t forgotten about posting tips, too, LOL…I’ve got a great free Smaart-related tip from the gang at XTA that I’ll be sharing this week, as soon as I can find time to finish writing up an intro and uploading a copy of the PDF they sent me!)

That said, since Mike asked for it, here’s the latest in the CompUSA fiasco. As of last Tuesday afternoon, Kevin, the “chief of escalation” had yet to return my call, despite promising the previous Thursday that he’d call in 24 hours.

CompUSA, the hits just keep on coming

Monday, February 19th, 2007

Sadly, I still can’t bring you the good news that my nightmare with CompUSA is over, and I’ve got a working laptop, because, well, it isn’t, and I don’t.

For starters, it’s gotten to the point where I need to expand attention to this story beyond this site, and as I start pointing other sites to my story in hopes that pressure on CompUSA will get them willing to actually do the right thing, I’ve created a sub-category in the “Tales” section here for this story, so that I can easily gather all of these posts in one place. I hope this will all end soon, so I can stop boring those of you who don’t care with this. Thanks, too, to all who’ve written with words of support and encouragement!

CompUSA\'s Still Jerking Me Around

Sunday, January 14th, 2007

(For the background, see my original post at http://www.onefromtheroad.com/index.php?p=121 and the follow-ups at http://www.onefromtheroad.com/index.php?p=122 and http://www.onefromtheroad.com/index.php?p=130)

I’d hoped this post would be a quick one, saying that I finally had my working computer back. Alas, twas not to be.

The day after my previous post, Sean called, again, to say the computer was ready for pickup, passing the buck to one of the other tech’s working for him, saying that she’d missed a screw when putting it back together, and he was, again, sorry.

CompUSA, the Saga Continues

Friday, December 29th, 2006

(For the background, see my original post at http://www.onefromtheroad.com/index.php?p=121 and the follow-up at http://www.onefromtheroad.com/index.php?p=122)

We’re now at just shy of three months without my laptop. When Sean, the tech services manager at the CompUSA on 37th St and 5th Ave here in NYC, tried to remove the incorrect screw the service center had stuck in my laptop, part of the battery latch (which said screw goes through) broke, and he needed to get a replacement part to put it back together. After a couple weeks of unreturned calls for a status update, I went there in person last Wednesday afternoon to find out what the story was.

Andy in Print (and a quick CompUSA update)

Monday, November 20th, 2006

Hey gang,
Just a quick heads up that I’ve got an article in the current issue of Dramatics magazine, the Educational Theatre Association’s magazine for theatre students and teachers. The November ‘06 issue has a piece I wrote for them on the basic types of microphones, with lots of pretty pictures of some of the more common ones the average educational theatre type might come across and what they’re often used for.

Feel free to check it out here, bearing in mind that it is very oversimplified and generalized, as it’s target audience is educators who are not sound guys, and I was asked to keep technical terms to a minimum.

Why I\'m Never Using CompUSA for Repairs Again

Saturday, November 18th, 2006

Time for a little story. When I got hired on my first tour back in 2003, I had about a month to get set to go, and part of that prep included buying a new laptop and getting up and running for it before I hit the road for six months. Since I wanted to be able to buy it in person and not have to wait for a delivery or backorders (to give me time to get it ready and make sure it was working), I bought a Sony Vaio from the local CompUSA. Not my first choice, but they were close, and had a service plan where I could bring it into any CompUSA anywhere and get it fixed, so I went with it.