(For the background, see my original post at http://www.onefromtheroad.com/index.php?p=121 and the follow-up at http://www.onefromtheroad.com/index.php?p=122)
We’re now at just shy of three months without my laptop. When Sean, the tech services manager at the CompUSA on 37th St and 5th Ave here in NYC, tried to remove the incorrect screw the service center had stuck in my laptop, part of the battery latch (which said screw goes through) broke, and he needed to get a replacement part to put it back together. After a couple weeks of unreturned calls for a status update, I went there in person last Wednesday afternoon to find out what the story was.


