(First, before the quick CompUSA update, I want to let y’all know that I haven’t forgotten about posting tips, too, LOL…I’ve got a great free Smaart-related tip from the gang at XTA that I’ll be sharing this week, as soon as I can find time to finish writing up an intro and uploading a copy of the PDF they sent me!)
That said, since Mike asked for it, here’s the latest in the CompUSA fiasco. As of last Tuesday afternoon, Kevin, the “chief of escalation” had yet to return my call, despite promising the previous Thursday that he’d call in 24 hours.
Tired of waiting, I called back in, and after being put on hold, was told that Kevin wasn’t at his desk. Further, the representative told me, now that she looked at the records on her computer, Kevin had noted that he would not talk to me about the situation further, and that I had to deal with it with the store. You know, the same store I’ve been bashing my head against the wall with for FOUR MONTHS. The same store I tried in one last gesture, after this message from Kevin, to call, and who hasn’t called me back in a week (shocking, right?).
So I asked who I needed to speak to above Kevin, since he was refusing to help and since the store has proven to be a dead end. I was given the name and e-mail of Bernie Beck, the national director of store operations, but told I could only reach him via e-mail, not phone. I e-mailed details of my situation, with the pictures, and all, and got a receipt indicating that a Linda Johnston, who I assume is Mr. Beck’s assistant, read my e-mail at 8:22am Texas time last Wednesday, the 21st. That’s the last I’ve heard.
While I wait, if you feel so inclined to write them indicating your support, that you won’t ever deal with their company again based on how they’ve treated me, etc., I won’t stop you, although I’ll ask that you please be civil and polite if you do.
I’m giving it a few more days, while I investigate other options beyond trying to resolve this directly. I don’t want to have to resort to legal means, but it’s getting closer and closer, and hasn’t already only because I’ve been incredibly patient, perhaps overly so, and because I (stupidly?) have tried to maintain faith that someone, somewhere in the corporate monstrosity that is CompUSA, has the decency to actually talk to a customer and admit that they screwed up and do something to make it right, without having to be threatened with legal action.